CUSTOMER FAQs

The reasons people need or want a caregiver vary greatly. Some people just enjoy having additional help around the house so they can focus on spending time with their family and friends. Other people need help to remain independent, comfortable, and healthy in their homes. Many times the caregiver is for your spouse or loved one. Caring for a loved one can be emotionally and physically draining for everyone involved and sometimes it is best to have professional assistance so that you can enjoy worry-free quality time with your loved one. Caregivers can also provide much needed respite for family members.

Your caregivers provide non-medical services, companionship, transportation and assistance with activities of daily living. What they do for you depends on your needs but includes meal preparation, personal grooming assistance, light housekeeping, transportation and assistance with remaining active and engaged with life. Whether you are recovering from an injury or illness that suddenly makes simple tasks difficult or dealing with the challenges of a chronic medical condition, your caregiver can help make your life better.

Medicare does not usually cover homecare. However, if you have long-term care insurance, VA benefits, or other coverage for your care costs we will work with the company or organization for payment.

If you have insurance that covers your care we work with you to get reimbursed. If you have any questions about your coverage call us today.

The choice between homecare and assisted living is not an easy one. Homecare can often allow a person to remain home for much longer than they thought. If aging in your home and maintaining independence is important, then homecare is often a great option. Moving to assisted living is a huge life change and often one that cannot be undone. Homecare can bridge the gap between needing additional help but not being ready to move into a facility. However if staying in your home is no longer an option, our care advisors are very familiar with senior housing within your community and can help with the transition.

We provide services for anyone 18 and older.

We understand that people’s needs change so we have no weekly minimum number of hours or a commitment to weeks or months of service. You can cancel or change service with 24 hours notice.

Your caregivers provide light housekeeping. This is generally understood to mean vacuuming, dusting, tidying up the house, and laundry. We tell people that most caregivers are not going to be scrubbing your toilet or engage in any cleaning requiring specialized supplies or heavy lifting. If you need cleaning the best option is to discuss your wishes directly with the caregiver and see what arrangements you can make.

Yes, we can refer a caregiver that can provide hourly to twenty-four hour care with no commitments. You could schedule care once a month or once a year if that is all you need.

Rates vary based on the individual level of care needed. You should discuss with your caregiver or the care coordinator what your specific needs are to determine the rate.

Our office staff is available by phone 24 hours a day, 365 days a year.

Call the office. We will work to get a replacement caregiver out there as quickly as possible.